Ordering

Q: How do I order products from your website?
A: Due to the personalized nature of our invitations and accessories, orders are currently accepted via phone, fax, or email. You may fill out the information request form and submit it online, OR you may print the form out and fax it to us at 852.2542.1880. Once your order form is received, one of our H2 Cards sales representatives will contact you to complete the order. For rush orders or further information, please call us 852.2542.2880. 

Q. Do you accept international orders?
A: We gladly accept international orders. We ship via UPS International. Please contact us for shipping rates. We are not responsible for any applicable customs or duty fees collected.

Q. When should I order my invitations?
A: It is recommended that invitations be ordered at least two to six months before your event date. This assures that you have enough time to mail them out as well as for your guests to respond. Once you have your event date and location confirmed, it is not too early to place your order.

Q: How many invitations should I order?
A: Before you can determine how many invitations to order, you should first get a count of the number of guests you are planning to invite. Because not every guest needs a separate invitation (i.e.: if you are inviting an entire family, they would only need one invitation per household), the general rule is to order 70% of the number or invited guests. For example, if you are inviting 250 guests, you should plan to order at least 175 invitations (250 x .70 = 175). It is recommended that you add approximately 25 invitations to your total for last minute guests and keepsakes.

Q: When should I have my RSVP cards sent back to me?
A: RSVP cards are helpful in getting an accurate count of who will be attending your event. The reply-by date on your RSVP card should be set two to three weeks before your event date.

Q: What kind of paper will you use to print my rsvp cards and the inserts to my invitations?
A: We have a wide range of paper selection that we use to print rsvp cards and the inserts for your invitations. We have recommended a specific insert paper that best matches each invitation. A matching paper has also been selected to print the RSVP cards. For more paper options, please call to speak to a sales representative.

Invitations

Q: What comes with my order?
A: All invitations come with blank envelopes and and RSVP cards with printed address envelopes. Invitations are personalized with your wording. We offer a library of fonts, ink colors and motifs for you to choose from and accentuate your personal style.

Q: How are the invitations printed?
A: H2 Cards invitation designs and wordings are printed using one of the following methods: lithography, thermography, foil stamping and engraving. For a detailed explanation of each printing method, please click here.

Q: Can you print wording on my invitations that I have written or do I have to choose from your list?
A: Your invitation is a very personal reflection of you, and we encourage you to create a message that conveys your feeling and style. If you wish to use your own wording, please be sure that it is clearly typed or printed and bring to our attention any special spelling and punctuation.

Q: Can you print artwork on an invitation?
A: Yes, we offer a selection of artwork that you can choose from to print on your invitations. For special requests, such as printing your own camera-ready artwork on the cover or inside of the invitations please email us at info@h2cards.com.hk for additional pricing information.

Q: Can my invitations be printed in different languages?
A: We can print in any language you want. Currently, we offer English, Chinese and Vietnamese as our standard languages. For all other languages, you can either provide the entire text typed, formatted and ready to be printed “as is” (this includes making sure the punctuation and placement of accent marks are correct) or have us translate and typeset for an additional charge. Please contact our representative for more information.

Q: Can I order the extra items offered without ordering invites?
A: You can order any or all the items that we offer. Also, don’t hesitate to ask us for something we may not have listed on the site. We’re open to discussing anything you like to order for your special occasion.

Mailing

Q: When should I mail my invitations?
A: For wedding invitations, you should plan to mail your invitations at least six to eight weeks before the event. Make sure you have one completely assembled invitation weighed at the post office to determine the correct postage. If you have out-of-town guests attending, you may want to send your invitations twelve weeks in advance so that travel arrangements can be made with ease. Birthday and Social invitations should be sent out four weeks prior to the event.

Q: Do you offer addressing service?
A: Yes, we offer addressing and mailing services. You will need to provide us your guest address list in word or excel file. The cost of this service varies. Please contact us at 852.2542.2880 for price quotes.

Q: Should I put a stamp on the RSVP envelopes?
A: Affixing proper postage on your reply envelopes is considered a common courtesy.

Q: When should THANK YOU notes be sent?
A: It is recommended that gifts received before the event date should be acknowledged within two weeks. Gifts received during or after the event should be acknowledged within two months.