All sales are final. Returns are accepted ONLY if goods are damaged or DO NOT match original customer specifications (as documented on the order form), such as item number, quantity, ink colors, envelopes, font and copy. Customer must call H2 Cards (852.2542.2880) within 48 hours of receiving the order. We will gladly correct and re-ship the order with expedited delivery free of charge. Monetary refunds will not be given.